As a business we aim to provide you with the highest standard quality service, if we fall short of the standards that you expect from us then we want to know.

Most complaints can be resolved through better communication as they are often the result of a miss-understanding.

In the first instance, you should speak to your client manager and make them aware of the complaint and your feelings.

If you prefer to address any concerns to a director, this can be done via telephone to our office number 0114 2720306, via email to or by letter to; 2 President Buildings, Savile Street East, Sheffield, S4 7UQ.

An acknowledgement of receipt will be sent to you within 48 hours of receiving the complaint so that you can be assured that the matter is being looked into.

You can expect to receive a full reply regarding your concerns within 7 days.

Occasionally, if we are unable to complete our investigations and reply within that time, we will contact you to let you know when you can expect to receive a full reply.

Ultimately it is our aim to reach an agreeable outcome on any complaint received and please be assured that every case will be handled with individual care.

We are constantly striving to improve our services and welcome suggestions in ways in which we can do so.

Monitoring and Review of the Policy

We will continue to review the effectiveness of this policy to ensure it is achieving its stated objectives.